Beyond Borders

Beyond Borders Delivery, revisions, cancellation and refunds

Delivery, revisions, cancellation and refunds

The basic conditions decided so far.

Delivery

  • Every order: a finished MP4 video (H.264 video, AAC audio) and the subtitle file (SRT, UTF-8).
  • Subtitles only: your video with the subtitles added. Subtitles + AI dubbing: your video with the AI voice mixed in, with sync and volume checked.
  • Aspect ratio, resolution and frame rate follow your original video. We do not promise to improve the original quality. Special formats are discussed before we accept the order.
  • Base prices include one target language. Additional languages are quoted individually.
  • Files are delivered in a Google Drive folder shared only with your e-mail address.

Quotes

  • A quote is valid for 7 days (168 hours) from when we send it. After that, we check your request again and send a new quote.
  • The payment page has its own, shorter time limit. A payment completed there is not cancelled because the quote expired meanwhile.
  • Adding AI dubbing to a video that is already in production: we agree the price and the new delivery time by e-mail, and start after you pay.

Production time

  • Elapsed hours, 24 hours a day — weekends and holidays included, with no cut-off time.
  • The time starts when payment, usable materials and the agreed languages and content are all confirmed.
  • Subtitles: 48 hours up to 25 minutes, plus 24 hours for each further 25 minutes — also beyond 150 minutes. With AI dubbing: 48 hours more.
  • Several videos at once, or a busy period: the timing is agreed before we accept the order.

Revisions

  • Paid orders: two free revision rounds. Free sample: one free round. One round is one set of changes sent together and delivered once as a revised version.
  • Free rounds apply to requests that reach us within 168 hours of the delivery notice, even if the revised version is delivered later.
  • Further rounds, and normal changes requested after 168 hours (even with free rounds left): 19 USD per round if we can do them, after you agree and pay.
  • Fixes for our own mistakes (mistranslation, subtitle timing, faulty files) are always free and not counted. Major changes to the original video or script are quoted individually.

Cancellation and refunds

  • Before production starts: one-off orders are generally refunded in full. Monthly plans: the reserved minutes go back to their original allowance with its original expiry; minutes whose validity has already ended are not restored. An extra payment for missing minutes is refunded in full.
  • After production has started: cancellations at your request are generally not refunded; for monthly plans, the reserved minutes are used (never twice).
  • After delivery: we first fix problems through revisions.
  • If we cannot deliver: we refund the part not provided, or agree another solution.
  • Where the applicable law requires otherwise, the law comes first.

Monthly plans

  • One-month periods, renewed automatically every month. No minimum term; you can ask to cancel at any time, and the plan ends at the end of the paid period. No cancellation fee. The rest of a month is generally not refunded.
  • Changes between 60, 120 and 300 minutes, and between subtitles and AI dubbing, apply from the next renewal. The current period and videos already accepted do not change.
  • Unused minutes carry over up to 10 (60-minute plan), 20 (120-minute plan) or 50 minutes (300-minute plan). When the minutes change, the smaller of the two plans' limits applies (60→120: 10, 120→300: 20, 300→60: 10). Carried-over minutes can be used for the new service minute for minute.
  • Carried-over minutes are used first, are valid until the end of the next period, and are not carried over again. Minutes are counted per video (seconds rounded up); there is no limit on the number of videos.
  • Minutes are reserved when we formally accept a video and counted as used once, when it is delivered. If your remaining minutes are not enough, only the missing minutes are quoted at the one-off rate, from 1 minute.
  • Minutes for a new period are added only after that period's payment succeeds.
  • If a renewal payment fails, we tell you by e-mail and you have 7 days from the first failure to pay (retries do not extend it). No new minutes are added until it is paid. If you pay within the 7 days, your new month starts on the payment date (for example 4 November → 4 December), and only the previous period's unused plan minutes carry over, up to the limit. If it is still unpaid after 7 days, the plan ends. The unpaid renewal invoice is then cancelled and will not be charged later. The plan does not restart by itself: to start again, contact us by e-mail and sign up for a new plan.
  • Unused minutes expire when the plan ends. Videos accepted during the plan are still delivered as agreed.

Free sample

  • First-time customers: one free sample — 3 minutes, one target language, delivered as a finished video.
  • The segment is agreed before we start. No payment is needed, monthly minutes are not used, and there is no fixed delivery time.
  • One free revision round for requests within 168 hours of delivery (the 168 hours are for revisions, not a production deadline). Further changes: 19 USD per round if we can do them.

Your data

  • Your videos, working files and delivered files are kept for 30 days after the final delivery, then deleted. Nothing is deleted while a revision is in progress.
  • Inquiries that did not lead to an order (regular and business) are deleted 1 year after our last contact; while a discussion or a problem is still being handled, they are kept until it ends.
  • Contract, billing and payment records are kept separately.